For items purchased online, you can send them back for a full refund within 28 days, provided it has not been used or fitted, and is returned with any packaging that form part of the goods with a valid proof of purchase.
If your item is faulty, please complete and include the returns form with your goods when sending it back to us. Please retain your proof of postage as we will need that to reimburse you the cost of the return for the faulty items. This will be done once the return has been processed.
Here's the return address:
Sports Direct Customer Returns
Unit B
Brook Park East
Shirebrook
NG20 8RY
If you've had items delivered to you from one of our brand partners please see additional information in regards to returning those items below. Please note, these items cannot be returned to store.
| BRAND | RETURNS PROCESS |
| adidas/Reebok | Returns should be sent directly back to adidas/Reebok. You should have a pre-paid returns label in the box the order came in. Please repackage your items and return using that label. If the label is missing or lost, please contact Customer Services to arrange a replacement. |
| Regatta | Please return items to us following our normal returns process. |
For yours and our safety; if your items are glassware or crockery, please email pictures to us and don't send anything back until we've been in contact with you.
For any returns, the original packaging and swing tickets, where applicable, need to still be in place.
If you need any help - please contact us, and we will be happy to help!
Please note: Unfortunately, you can't return swimwear, underwear, pierced jewellery, personalised or bespoke items, items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery.
For items purchased in store – click here.